How it Works

Frequently Asked Questions

• How do swaps work?

  If you're on Flex Access or Seasonal Pro, you can request one swap per billing cycle. No swaps are included in Destination Ready.

  Additional swaps during a billing cycle can be requested at an additional charge by contacting us at support@goretexaccesswearservice.com.

• Can I get more than one jacket at a time?

  Yes, you can add a second jacket to your subscription:

  • $15/week for Flex Access
  • $10/week for Seasonal Pro Requests must be submitted before your next billing cycle.

  You may add a second jacket by contacting support@goretexaccesswearservice.com.

• What if I damage a jacket?

  We cover normal wear-and-tear. We’ll repair or replace the jacket at no cost. If your jacket is damaged please contact support through yourMyClosetpage or by emailing us atsupport@goretexaccesswearservice.com

• What if the jacket doesn't fit or meet my expectations?

   If you are onFlex AccessorSeasonal Pro, you can request an exchange within five (5) business days of receiving the jacket for issues related to fit or performance). Destination Ready users are not eligible for exchanges.

• How are jackets cleaned and maintained?

  All jackets undergo professional cleaning and performance inspection before re-circulation.

• If I like a jacket can I buy it?

  As of right now there is no ability to buy a jacket but that may change as the beta test progresses. If you are interested in buying a jacket, you are welcome to contact us.